Refund & Cancellation Policy

Last updated: 20 July 2026

1. General rule

Because Dream Tissa entries relate to skill-based prize competitions, paid entries are generally final once submitted and confirmed. This does not affect your statutory rights.

2. When refunds may be offered

Dream Tissa may offer a refund, credit or transfer where:

• a competition is cancelled by Dream Tissa;
• a duplicate payment has clearly been made in error;
• payment was taken but no valid entry was created because of a technical fault;
• Dream Tissa decides that a refund is appropriate for legal, fraud, customer support or fairness reasons;
• applicable law requires a refund.

3. When refunds are not usually offered

Refunds are not usually offered where:

• your entry did not win;
• you changed your mind after entering;
• you answered the skill question incorrectly;
• you did not read the competition page before entering;
• the competition has already been drawn.

4. How to request a refund

Contact contact@dreamtissa.com with your order details and the reason for the request. Refunds are reviewed on a case-by-case basis and, where approved, typically processed within 7 business days to the original payment method.

5. Chargebacks and disputed payments

If a payment is reversed, disputed or charged back, the related entries may be cancelled and any prize eligibility withdrawn.