General Prize Fulfilment Terms

1. Scope

These General Prize Fulfilment Terms apply to all prizes offered by DreamTissa in addition to the main Terms and Conditions and any specific information displayed on the relevant competition page.

If there is any conflict between these General Prize Fulfilment Terms and the main Terms and Conditions, the main Terms and Conditions will take precedence, unless otherwise required by applicable law.

2. Prize description

The prize will be provided substantially as described on the relevant competition page, subject to availability, supplier conditions, operational requirements and these General Prize Fulfilment Terms.

Images, videos and other promotional materials may be illustrative. Colours, models, locations, accommodation, providers and presentation may differ from the final prize where a reasonable equivalent is supplied.

3. Estimated retail value

Any prize value displayed on the website is an estimated retail value based on publicly available prices, supplier information or reasonable market estimates at the time of publication.

The actual value may vary because of availability, booking dates, market prices, exchange rates, seasonal pricing, supplier changes or other circumstances.

Any difference between the estimated retail value and the final value of the prize will not be paid to the winner in cash or credit.

4. Prize arrangement

The prize may be arranged directly by the Promoter or through an appointed supplier, travel agency, fulfilment partner or service provider.

The winner may be required to communicate with an appointed provider and provide the information reasonably necessary to arrange and deliver the prize.

5. Availability

All flights, transport, accommodation, transfers, products, tickets, meals, activities, services, appointments and experiences are subject to availability and the operating conditions of the relevant provider.

Availability cannot be guaranteed for a specific date, route, provider, model, venue, schedule, room category or service unless expressly confirmed in writing by the Promoter.

6. Equivalent substitutions

If any part of a prize becomes unavailable, cancelled, impractical, unsafe, discontinued or materially altered, the Promoter may replace it with a suitable alternative of a reasonably comparable type, standard and overall value.

A substitution may involve a different supplier, hotel, venue, activity, product, model, schedule, route or service provider.

7. Travel prizes

Where a prize includes travel, the departure location, travel dates, route, airline, cabin class, accommodation, room category, transfers and itinerary will be arranged or approved by the Promoter according to availability.

Unless the competition page expressly states otherwise, flights are provided in economy class.

The winner must not make independent bookings and expect reimbursement unless the Promoter has provided prior written approval.

8. Winner-requested changes

Any upgrade, extension, alternative date, alternative route, additional traveller, different departure point or personal preference requested by the winner may be subject to availability and additional charges.

Any additional cost resulting from a winner-requested change must be paid by the winner before the booking is confirmed.

9. Restricted dates

Peak periods, public holidays, school holidays, major events, seasonal restrictions and supplier blackout dates may be unavailable.

The Promoter does not guarantee availability for any specific date requested by the winner.

10. Travel period

Where the relevant competition page specifies a travel or redemption period, the prize must be used within that period, subject to availability and supplier confirmation.

For travel competitions, unless another period is expressly stated on the competition page:

"Travel must be completed within three months after the competition closing date, subject to availability."

11. Winner responsibilities

The winner and any permitted guest are responsible for:

• Valid passports and identification
• Visas and immigration requirements
• Travel insurance
• Vaccinations and health requirements
• Entry requirements
• Providing accurate personal information
• Arriving on time for all bookings
• Complying with supplier and venue rules
• Checking official travel advice

The Promoter is not responsible where the winner or guest cannot use the prize because they fail to meet these requirements.

12. Excluded costs

Unless expressly listed as included on the relevant competition page, the prize does not include:

• Passports or visas
• Travel insurance
• Vaccinations or medical costs
• Local, city, tourist or resort taxes
• Additional or special baggage
• Parking
• Minibar charges
• Room service
• Gratuities
• Personal expenses
• Upgrades
• Optional activities
• Additional meals or drinks
• Transport not expressly included
• Costs caused by delays or missed departures
• Costs associated with winner-requested changes

13. Activities and operational conditions

Activities and services may be changed, postponed or cancelled because of weather, safety requirements, technical issues, provider decisions, operational restrictions or circumstances outside the Promoter's reasonable control.

Participants must follow all reasonable safety instructions and eligibility requirements imposed by the relevant provider.

14. Products and physical prizes

Where a prize includes a physical product, the model, colour, specification, size or finish is subject to availability unless expressly guaranteed.

The Promoter may provide an equivalent or improved model where the advertised version is unavailable or discontinued.

Delivery may be limited to eligible territories and may require the winner to provide a valid delivery address and proof of identity.

15. Non-transferability and cash alternative

The prize is personal to the verified winner.

The prize may not be sold, transferred, exchanged or assigned without the Promoter's prior written permission.

No cash alternative is available, except where required by applicable law or expressly authorised in writing by the Promoter.

16. Winner verification

Before arranging or delivering the prize, the Promoter may require the winner to provide:

• Proof of identity
• Proof of age
• Proof of address
• Eligibility information
• Travel documents where relevant
• Any other information reasonably required to validate the winning entry

The prize will not be arranged until verification has been completed.

17. Response and booking deadlines

The winner must respond and provide all requested information within the deadlines communicated by the Promoter.

Failure to respond, complete verification or provide the required information may result in the prize being forfeited and another eligible winner being selected, in accordance with the main Terms and Conditions and applicable law.

18. Guest requirements

Where the prize includes a guest, the guest must comply with the same applicable travel, identification, health, age, safety and supplier requirements as the winner.

The winner is responsible for ensuring that the guest is informed of and accepts these requirements.

19. Provider terms

The winner and any guest must comply with the terms, policies, safety rules and booking conditions of airlines, hotels, venues, suppliers and service providers involved in fulfilling the prize.

A serious breach of provider rules may result in cancellation of the relevant part of the prize without compensation.

20. Changes outside the Promoter's control

The Promoter will not be responsible for a failure or delay caused by events outside its reasonable control, including severe weather, natural disasters, strikes, transport disruption, government restrictions, supplier failure, public health events or safety concerns.

Where reasonably possible, the Promoter will attempt to rearrange the affected part or provide a suitable alternative.

21. Final confirmation

The exact itinerary, booking details, product specifications, suppliers and service providers will be confirmed after:

• The winner has been verified
• The winner has accepted the prize
• Availability has been checked
• The arrangements have been completed

22. Consumer rights

Nothing in these General Prize Fulfilment Terms excludes or limits any consumer right or liability that cannot lawfully be excluded under applicable law.